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You Can Textual content TSA Journey Questions


Whereas the US Transportation Safety Administration (TSA) supplies an exhaustive record of what objects are good to fly on its web site and myriad internet pages detailing info on subjects like what passes as acceptable identification and find out how to apply for the expedited screening program TSA PreCheck, each Infrequently you might run right into a travel-related query you simply cannot discover the reply to.

Past emailing, calling (855-787-2227), or tweeting on the Ask TSA Twitter account, one other lesser-known possibility out there to vacationers is solely sending TSA a textual content message. Here is find out how to textual content the company and why you may wish to.

How does texting TSA work?

To start out a chat, textual content the phrase “journey” to the AskTSA quantity (275-872). You will obtain a message explaining that automated responses can be found 24/7, although for questions the algorithm can’t reply, stay workers workers the road from 8 am to six pm ET. From there, customers can choose from six subjects:

  • TSA PreCheck
  • What’s Allowed
  • Identification
  • Medical Questions
  • Damages/Claims
  • different

When you choose a subject, the next textual content from TSA will provide subcategories to select from; For instance, after deciding on Damages/Claims, the following spherical of choices consists of declare standing, broken locks, broken property, and find out how to submit claims. You will proceed to get additional subcategories till the service thinks it is answered your query, at which level the next textual content will ask, “Have been we capable of reply your query? You may say: YES, NO.” In the event you reply with “no,” the following textual content reads, “Please write your question right here, and a Social Care Specialist will likely be in contact quickly.” If it is throughout the hours the road is staffed, a TSA worker will reply after they’re ready (we examined the service and the typical response time was roughly 10 minutes). You will need to ask once more later whether it is outdoors working hours. Nevertheless, after deciding on “Medical Questions” the subcategories supplied are assist with screening, medicine, CPAP, and different. Any selection there will likely be met with the quantity for the suitable division to name, like TSA’s Passenger Assist Specialists division.

Why vacationers may wish to textual content TSA

Given how in depth the “What’s Allowed” class is (and in addition what’s beforehand been requested on the AskTSA Twitter), it is secure to imagine figuring out what’s allowed to be in carry-on luggage are the commonest questions. Some no-go’s which may shock even essentially the most seasoned traveler embrace snowglobes and Magic 8 Balls (as a result of they include an excessive amount of liquid) or forged iron skillets and tent pegs (as a result of they could possibly be used as a weapon).

Whereas providing vacationers one other avenue to find out whether or not they can convey cheese of their carry-on (the reply is sure, if it is strong cheese, and a most of three.4 ounces if it is creamy cheese) or fireworks (which can’t fly, period), the textual content program generally is a bit clunky. Responses can take a number of minutes if too many individuals use the service directly, and the solutions usually aren’t as detailed as what you’d discover on-line.

Some questions acquired passable solutions (like the foundations for milk, which is okay beneath 3.4 ounces, and ice, offered it is frozen strong, in any other case it must observe the three.4-ounce rule), whereas others fell flat (foam swords, as an example, aren’t allowed as carry-on objects, however there is no rationalization about why).

In some circumstances, it might be quicker to look on-line for solutions to questions vacationers might need. Nevertheless, in case you consider one thing to ask that does not present a adequate Google-able reply or wants further context (like why bowling balls are allowed as carry-ons, however bowling pins aren’t), accessing an actual individual Comparatively rapidly (not less than throughout enterprise hours) might make your travels go smoother. Or on the very least might prevent from losing time (and probably being embarrassed) attributable to having your bag pulled for added screening.

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